TYLER J. TURK


 

RED HAT CERTIFIED ENGINEER

Server Administration   *   Server Automation

C++, PHP, MySQL   *   Scripting (PHP, Bash, Awk, Python)   *   Configuration Management

Possesses strong knowledge of managing, maintaining and implementing computer systems and dedicated servers. Hands-on experience designing networks, configuring systems and working with different software deployment methods. Dedicated, self-motivated hard worker with recognized interpersonal skills, capable of communicating equally well with subordinates, peers, managers and executives.

 

 

EDUCATION:

UNIVERSITY OF ADVANCING COMPUTER TECHNOLOGY    Tempe, AZ (Online Courses)

Associate of Science, Network Security2014

PROFESSIONAL EXPERIENCE:

WP ENGINE                                                                          Austin, Texas, USA (2014 to Present)

DevOps Engineer                                                        

Developed automation and configuration management methodologies and managed code lifecycle

*        Wrote server build and provisioning automation leveraging APIs

*        Managed code release cycle from development in to production

*        Maintained high availability clustered and standalone server environments

*        Refined automation components with scripting and configuration management (ansible)

*        Converted slow and manual procedures to dynamic API generated procedures

*        Started the Awesome Austin Ansible Assembly MeetUp

 

RACKSPACE                                                                          Austin, Texas, USA (2011 to 2014)

Dedicated Linux Systems Administrator 3

Develop scripts and assist in managing our largest customer's infrastructure at Rackspace including work with configuration management systems, python, and MySQL

*         Red Hat Certified Engineer - January 28, 2013

*        Configure filesystems including mountpoints using automount with nfs

*         Automation development using python to assist with server deployment

*         Use bash and awk to automate tasks and parse input/output

*         Configure networking interfaces, DHCP, DNS records, and software firewalls (iptables)

*         Experience working on servers using Red Hat Enterprise Linux 4, 5 and 6 and Ubuntu

*         Resolve issues via DRAC and console access when network connectivity is unavailable

Linux Systems Administrator                                                                                                       

Apply creative problem-solving techniques to identify the source of problems on dedicated RHEL servers, script to automate tasks, set up software firewalls, perform full server configuration (dhcp, dns, ftp, httpd, iptables, mysql, pxe)

*         Red Hat Certified Systems Administrator - July 18, 2012

*         Configure Postfix/Sendmail on dedicated servers

*         Configure filesystems including mountpoints using automount with nfs

*         Install and Identify MySQL issues and resolve, configure replication

*         Use bash and awk to automate tasks and parse input/output

*         Perform kernel upgrades and software patching/installs

*         Configure networking interfaces, DHCP, DNS records, and software firewalls (iptables)

*         Experience working on servers using Red Hat Enterprise Linux 4, 5 and 6 and Ubuntu

*         Resolve issues via DRAC and console access when network connectivity is unavailable

 

TRIDENT RESEARCH LLC                                                     Austin, Texas, USA (2010 to 2011)

IT Administrator (Information Systems Security Officer)                                                              

Manage all internal and external Information Technology assets and systems throughout the company including the internal and external website, network infrastructure, Active Directory and domain infrastructure, KnowledgeTree document management system, Property Control System, VPN access, CVS, SVN and remote access.

*         Designed Visio drawings showing critical service systems and network configuration

*         Configured and installed OSTicket for help desk ticketing system (PHP)

*         Developed internal IT asset management system using PHP and MySQL

*         Developed a Property Control Software System in Visual C++

*         Managed Red Hat Enterprise Linux server hosting CVS service

*         Managed Windows Server 2003 hosting Active Directory, DNS, IIS and network file storage

*         Classified (Secret) work environment – auditing and verifying compliancy with NISPOM

 

TELENETWORK, LLC                                                             Austin, Texas, USA (2007 to 2010)

Overnight Floor Manager                                                                                                            

Monitored SLA performance and assisted overnight technicians with supervisor escalations. Generated nightly and monthly reports to be sent out to contracted Internet Service Providers for review. Handled NOC escalations and documented outages on internal announcer.

*         Maintained complete current information regarding ISP services and outages

*         Handled supervisor escalations

*         Managed overnight technicians

OneSupport Representative

Stationed in San Marcos, Texas. Handled inbound “advanced support” phone calls and remote support sessions. Advanced support consisted of virus removal, computer optimization, peripheral configuration, network configuration (with routers and switches), software updates and configuration, hardware configuration and data availability.

*         Trained newly hired OneSupport agents on protocol and procedure

*         Mentored newly hired technicians after training process to ensure quality of technician.

*         Developed scripts to automate tool installation

*         Handled 7-10 remote sessions while taking phone calls

*         Worked remotely without supervision and maintained quota

Technical Support Representative Level 2

Stationed in San Marcos, Texas. Handled inbound DSL technical support phone calls and chats. DSL support consisted of basic internet connectivity, email and antivirus troubleshooting. Worked within Remedy for ticket submittal to repair and NOC.

*         Became point of contact for PUC supervisor callback resolution

*         Assisted coworkers with resolving customer issues via internal messaging client.

*         Developed internal website as a guide for newly hired technical support representatives

*         Took chat sessions while taking phone calls

*         Escalated tickets to repair department using Remedy

*         Mentored new hire technicians immediately following training

 

 

 

References Available Upon Request.